We're sorry to hear that! We definitely want to make sure you can activate and use your new Sam's Club membership.
First, you'll want to ensure that you are redeeming your Sam's Club membership voucher correctly through the online redemption portal. After completing your voucher purchase, you can view your Promotion Code on the "My Orders" page in your account. Click the "Redeem Membership" button to access the online redemption site where you'll follow the prompts to activate your membership.
This specific page is the only place where you can activate your membership and receive your membership number. If you attempt to redeem your membership in-store or on a different page on the Sam's Club site, you will not be able to successfully redeem your membership.
If you encounter any technical difficulties when attempting to access the online redemption site, we do have some troubleshooting tips that may help resolve the issue. Please feel free to try taking the following steps:
- Clear your browser's cookies and cache. If you haven't done this in some time, this may affect the functionality of some websites.
- Log into your PerkSpot account through an incognito or private browsing window.
- Ensure that your browser is updated to the most recent version.
- If you are using a work computer, try to use your personal device instead.
If the above information doesn't help, feel free to contact our Customer Support Team at email@example.com. We're more than happy to help get this resolved for you!