We're sorry to hear that! We definitely want to make sure you can activate and use your new Sam's Club membership that you purchased through PerkSpot.
First, you'll want to ensure that you are redeeming your Sam's Club membership voucher correctly through PerkSpot's redemption portal. After completing your voucher purchase, you can view your Promotion Code on the "My Orders" page in your account. Click here for the steps to redeem your membership.
This specific page is the only place where you can activate your membership. If you attempt to redeem your membership in-club or on a different page on the Sam's Club site, you will not be able to successfully redeem your membership.
If you encounter any technical difficulties when attempting to access your membership via PerkSpot, we do have some troubleshooting tips that may help resolve the issue.
- Clear your browser's cookies and cache. If you haven't done this in some time, this may affect the functionality of some websites.
- Log into your PerkSpot account through an incognito or private browsing window.
- Ensure that your browser is updated to the most recent version.
- If you are using a work computer, try to use your personal device instead.
If the above information doesn't help, feel free to contact our Customer Support Team at email@example.com with the email address on file on your PerkSpot account. We're more than happy to help get this resolved for you!