If you are trying to issue rewards and recognition to one of your crew members, but cannot locate their name, you may need to update your GAM and e-restaurant to ensure that all of your crew members have successfully been added.
PerkSpot receives a daily feed from McDonald's, which includes all employee information that has been added to each restaurant's GAM. Once you have updated your GAM with any new employee's information, their account should be set up within 48 hours.
If your GAM has already been updated, but you still cannot find a crew member to reward, please feel free to contact us at email@example.com. We would be more than happy to help get this sorted for you!