Can I freeze my membership? Karla July 15, 2018 22:32 Updated Follow Unfortunately, we cannot freeze accounts. We can only cancel your membership. To cancel your membership please contact us at firstname.lastname@example.org. Related articles How long is my contract for? What is your refund policy? What is the cancellation/termination policy? Why do I have to pay for prorated fees? Can I gift my tickets to friends and family? Comments 0 comments Article is closed for comments.