What is your refund policy? Karla July 15, 2018 22:29 Follow At this time, we do not have a refund policy. All gym fees and/or payments are prorated and non-refundable. Related articles How can I update my billing? Can I freeze my membership? Why do I have to pay for prorated fees? Can I change locations? How can I cancel my membership? Comments 0 comments Article is closed for comments.